FAQs

Last Updated: August 26, 2026

Welcome to the Aesthe Wear Help & FAQ Center. Below you will find clear information about our products, ordering, payments, shipping, returns, refunds, and customer support.

General & Business Information

What is Aesthe Wear?

Aesthe Wear is an online clothing store operated by Active Clothing Inc. We offer casual apparel, including everyday shirts and T-shirts.

Where is Aesthe Wear located?

Our business address is:

21740 S Figueroa St, Carson, CA 90745, United States

Products & Apparel

What products do you offer?

Aesthe Wear offers casual clothing, including everyday T-shirts and casual shirts.

How do I choose the correct size?

Each product page provides the available size information and product measurements.

Review the sizing information on the individual product page before placing your order.

How should I care for my shirts?

Follow the care instructions provided on the garment label and the applicable product page.

Pricing & Payments

What currency are your prices in?

All prices are displayed and charged in United States Dollars (USD).

Are there additional payment or processing fees?

Aesthe Wear does not add undisclosed payment or processing charges after the final checkout amount has been displayed.

The checkout page shows the applicable product prices, discounts, shipping charges, taxes, and final order total before payment is submitted.

Which payment methods do you accept?

Aesthe Wear accepts:

  • Stripe — Visa, Mastercard, American Express, and Discover

  • Affirm, where available and eligible

  • Afterpay, where available and eligible

PayPal is not accepted by Aesthe Wear.

For complete information, review our Payment Policy.

Shipping & Delivery

Where do you ship?

Aesthe Wear ships orders to residential and commercial addresses within the United States.

International shipping is not available.

How much does shipping cost?

Aesthe Wear provides Free Standard Shipping — $0.00 USD on orders shipped within the United States.

How long does delivery take?

  • Processing Time: 1–3 business days

  • Transit Time: 3–5 business days

  • Estimated Total Delivery Time: 4–8 business days from the date the order is placed

Delivery times are estimates and are not guaranteed.

For complete information, review our Shipping Policy.

How do I track my package?

After your order is dispatched, we send a shipping confirmation email containing the carrier information, tracking number, and tracking link.

Tracking information can take 24–48 hours to become active after the carrier receives and scans the package.

Returns & Refunds

What is your return window?

Aesthe Wear accepts eligible returns within 30 calendar days from the date the order is marked as delivered.

What condition must returned items be in?

Returned garments must:

  • Be new

  • Be unworn

  • Be unwashed

  • Be unaltered

  • Be in original condition

  • Include the original tags and packaging supplied with the product

  • Be returned within the 30-day return period

How do I start a return?

Contact Aesthe Wear before sending the product back through our Contact Us Page or email info@aesthewear.site.

Provide your order number and the reason for the return.

Do not send a return to our business address without receiving return instructions.

For complete requirements, review our Return and Refund Policy.

When will I receive my refund?

After the returned product is received, inspected, and approved, Aesthe Wear processes the refund within 7 business days.

The refund is sent to the original payment method used for the order.

Your bank or payment provider can require additional time to post the refund.

Do you offer exchanges?

No. Aesthe Wear does not offer direct exchanges.

Customers who want a different size, color, style, or product should return the eligible product for a refund and place a new order.

Is there a restocking fee?

No.

Restocking Fee: $0.00 USD

Damaged, Defective & Incorrect Items

What should I do if my item arrives damaged, defective, or incorrect?

Contact Aesthe Wear within 48 hours of delivery.

Send:

  • Your order number

  • Clear photographs of the product

  • Clear photographs of the shipping packaging

  • A description of the issue

For an approved damaged, defective, or incorrect-product return, Aesthe Wear provides a prepaid return shipping label when a physical return is required.

No return shipping charge or restocking fee is deducted from an approved refund for these issues.

Do your garments come with a warranty?

Aesthe Wear provides a 30-day warranty from the delivery date for manufacturing defects in seams, stitching, and construction under normal use.

The warranty does not cover:

  • Accidental damage

  • Misuse

  • Customer-caused damage

  • Normal wear and tear

  • Improper washing or care

Order Changes & Cancellations

Can I cancel or change my order?

Contact Aesthe Wear as soon as possible when you need to change or cancel an order.

Cancellation and address-change requests are accepted only before the order is dispatched.

Once the order has been dispatched, it cannot be cancelled or modified. The order must then be handled under our Return and Refund Policy.

Customer Support

How can I contact Aesthe Wear?

Store Name: Aesthe Wear
Legal Business Name: Active Clothing Inc
Business Address: 21740 S Figueroa St, Carson, CA 90745, United States
Email: info@aesthewear.site
Phone: +1 310-989-7803
Live Chat: Available 24/7
Support Hours: Monday–Friday, 9:00 AM–5:00 PM PDT
Contact Us: https://aesthewear.site/contact-us/

Important Policies